Join our team for the FY2025 Computer Upgrade Initiative. This role involves setting up and maintaining PCs and laptops across offices.

Key Duties:

• Set up and customize new computers
• Install City-specific software
• Verify proper setup before and after installation
• Provide on-site tech support
• Assist with daily IT issues and project-related queries
• Fix hardware and software problems
• Update project teams on progress
• Keep detailed records of IT requests and solutions
• Manage user accounts and permissions
• Use IT management tools to track assets
• Liaise with vendors and other tech staff
• Train non-tech staff and guide interns

Must-Have Skills:

• 1+ year in IT support, including hardware, software, and networking
• Strong problem-solving and people skills
• Self-motivated and team-oriented
• Proficient with computer setup and software deployment
• Experienced in tech support best practices
• Skilled in diagnosing PC issues
• Basic network troubleshooting knowledge

Nice-to-Have:

• In-depth PC hardware and software expertise
• A+ Certification
• Previous helpdesk experience